This Privacy Policy describes the types of information collected by us, what we do with it, and with whom we share it. It is your responsibility to review this Privacy Policy carefully, especially before providing any personal information to or through the Nslwood website (currently located at www.nslwood.com) (the “Website”).
Northeastern States Lumber, Inc. (“we” or “our” or “us”) is committed to respecting your privacy and we recognize your need for appropriate protection and management of the contact information you share with us. We will not sell user information, and SSL certificates protect users’ transportation data and payment data.
Personal information we may collect
We may collect, process, and retain the following types of personal information:
Information that you provide when ordering products online at www.nslwood.com (“our site”), over the phone with our customer services team, or in one of our stores. We will also ask for contact details including your telephone number so that we and/or our nominated courier can call you if there’s a problem (i.e. if a courier has a problem delivering).
Details of transactions you carry out through our site, over the phone, or in one of our stores and of the fulfillment of your orders.
If you contact us, we may keep a record of that correspondence and record conversations to resolve order queries or for training purposes.
Category preferences, age, and any special dates (such as birthdays and anniversaries) will be used to enhance our service to you.
Information when you enter a competition or promotion sponsored by us.
We may also ask you to complete surveys that we use for research purposes.
We use the personal information we collect to:
Process your orders effectively.
Make your shopping experience with us as quick and as simple as possible.
Inform you of Nslwood offers or new products that may be of interest to you or events that may be happening in a store close to you, where you have consented to be contacted for such purposes.
Send you product catalogs.
Ensure that content from our site is presented in the most effective manner for you and for your computer.
Carry out our obligations arising from any contracts between us.
Allow you to participate in interactive features of our service when you choose to do so.
Help to protect you from fraud (for instance we may carry out identity verification, credit or anti-fraud checks against your name using third-party databases, which may involve disclosure to registered credit references or fraud prevention agencies who may retain and use your personal information), carry out analysis and to help us manage our business, statutory returns, and legal and regulatory compliance.
We may use your personal information for our internal marketing and demographic studies, together with non-personal data to consistently improve our site design and customer communication to better meet our visitors’ needs and to enhance the overall service we provide to our customers.
Unless we have your permission, we do not sell or rent to third parties any of the personal information that you provide to us through the Website or authorize any of our suppliers to sell or rent any such personal information, and we do not authorize any of our suppliers to make independent use of your personal information for their own purposes, including but not limited to direct marketing. However, non-personal information, such as aggregated information about guests, users, and your activities and submissions utilizing the Website and/or purchasing products or services, participating in surveys, or otherwise providing information to us may be freely utilized by us and/or our affiliates and suppliers. To the extent, you provide information directly to others (e.g, via Linked Sites), we do not have access to or control the use of such information.
Cookies
Our site may use Cookies and tracking technology in order to gather the information that helps us understand how the site is being used.
A Cookie is a small file, which is placed on your computer’s hard drive with permission. Cookies allow web applications to respond to you as an individual by remembering information about your preferences, tracking the sites you visit, etc. By doing so, Cookies help sites customize your visit and tailor their operations to your needs, likes, dislikes, etc.
A Cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.
The default setting on most web browsers is to automatically accept Cookies, however, you can usually modify your browser setting to decline Cookies if you wish (although this may prevent you from taking full advantage of the website).
Security
We protect the information we collect from you and keep it secure by utilizing appropriate electronic and managerial procedures.
We use state-of-the-art encryption technology to protect sensitive information transmitted online. We also protect your information offline. Only employees who need your information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Other websites and links
This site contains links to other websites. Nslwood’s partners may also have links on this site. The privacy practices of those partners or websites linked to Nslwood are not covered by this privacy statement and Nslwood is not responsible for the privacy practices or the content of such websites. Additionally, if you make a purchase from a store or merchant listed on or linked to the site, any information that you give, such as your credit card number and contact information, is provided to those merchants. These merchants have separate privacy and data collection practices and Nslwood has no responsibility or liability for these independent policies.
We encourage you to be aware when you leave our site and to read the privacy policies posted on each and every site you may visit.
Changes to our Privacy Policy
We may update this Privacy Policy from time to time. If we do so the amended Privacy Policy will be posted on the Website so please check this page regularly for changes to this policy, without prior notice to you.
