If you have created a login with us, you may track your order directly on your account by logging in here and visiting the order status page.
Once your payment is approved, you will receive an order confirmation e-mail. You will also receive a second e-mail (which may take up to 48 hours) once your order is shipped which will include your tracking number and a link to track your shipment.
It’s OK. The first step is to contact our customer service as soon as possible. As long as the item has not shipped we can easily cancel your order, but there will be a 2% cancellation fee. In the event that your item has already shipped please refer to our return policy.
Our biggest concern is that you are satisfied with your purchase. If it happens, please be sure to contact our customer service the first time, explain the damage and attach pictures. If your goods are partially damaged, we can replace them for free; If your goods are completely damaged, please reject them and contact our customer service for replacement or refund.
We take the utmost care to ensure that your order arrives in good condition. However, in the event that your order arrives damaged, please notify Nslwood immediately. If a claim against Nslwood is not made by the customer within 3 working days from delivery date, the company will constitute acceptance of goods and waiver of any damages, errors or shortages.
If there is a problem with your order, contact Customer Service at +(1)(518) 310-9912(toll free).
To ensure the sustainability and high quality of our solid wood products, we use only certified wood from self-sustainable forests that fight desertification and materials that comply with the quality standards. We have been working for sustainable development.
The inherent features of a tree will give variations in the grain and colour, and can also be affected by the cut of the timber. This makes every piece of wood unique and is one of the many benefits of working with natural materials. Each species of wood has its own characteristic grain patterns from straight to wild grain and is part of the beauty of a natural product.
Knots and dots are one of the most common marks in wood furniture, these may vary in shape, size and colour and are created where branches or buds are grown out of the tree trunk. Medullary rays are markings which are frequently found in oak and are where the nutrients have been carried to the surface of the tree trunk or branch. These natural markings all emphasise the uniqueness and quality of wooden furniture.
Over time natural timber will change its colour, avoid prolonged exposure to direct sunlight to minimise this. However, timber will still naturally mellow and darken over time.
Wooden products will. Wood is a living material and can therefore naturally change its appearance over time, especially when the surface is exposed to direct sunlight.
